The focal point for organizational computer-related activities, provided guidance on technical aspects of computers, and system use to organization users. Monitored, identified, and reported security violations to government functional managers within 1 business day/eight hours. Established new users’ account privileges, and controlled computer security access by assigning, modifying, and deleting role-based access permissions.

• Enrolled 7 mobile devices into the DoD PKI program through Bring Your Own Device (BYOD) and Corporate-Owned, Personally Enabled (COPE) Mobile Device Management (MDM) programs.
• Issued and configured 34 PKI certificates for encryption, authentication, and authorization.
• Implement Risk Management Framework (RMF)/Security Assessment and Authorization (SA&A) requirements for dedicated cyber defense systems within the enterprise, and document and maintain records for them.
• Focal point for organizational computer related activities, provides guidance on technical aspects of computers and system use to organization users.
• Identify potential conflicts with implementation of any cyber defense tools (e.g., tool and signature testing and optimization).
• Controlled computer security access (Role-Based Access Control) by assigning, modifying, and removing security groups to organization users.
• Established new user account privileges; authorizes uers, maintains access controls; performs ongoing security reviews; reports security breaches distributes security information and install software and updates.
• Provided security protection to the organization’s data, documents, records, and information through access controls and data loss prevention (DLP).
• Assist in assessing the impact of implementing and sustaining a dedicated cyber defense infrastructure.
• Assist in identifying, prioritizing, and coordinating the protection of critical cyber defense infrastructure and key resources.
• Perform system administration on specialized cyber defense applications and systems (e.g., antivirus, audit and remediation) or Virtual Private Network (VPN) devices, to include installation, configuration, maintenance, backup, and restoration.
• Design group policies and access control lists to ensure compatibility with organizational standards, business rules, and needs.
• Manage accounts, network rights, and access to systems and equipment.
• Knowledge of classification and control markings standards, policies and procedures.
• Knowledge of concepts, terminology, and operations of a wide range of communications media (computer and telephone networks, satellite, fiber, wireless).
• Knowledge of physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage).

Supervised 17 personnel to develop and maintain $17 million flight operations schedule for the EC-130H Compass Call. Coordinates with flight crews and maintenance personnel

• Led 2 teams in the production of daily flying operations executing $17 million dollar flying program. Revamped scheduling process to double annual flights from 400 to 800.
• Managed employee training, policies, and initatives.
• Oversaw daily operations in coordinating with federal aviation agencies, partners, and Air Force leadership. Implemented automated workflow utilizing Microsoft Power Automate to notify customers about changes reducing communication errors to 0 within 4 months.
• Implemented cloud-based workflow utilizing Microsoft Teams, SharePoint, and OneDrive; enabled remote-work, data loss prevention (DLP), and Role-Based Access Controls (RBAC) for collaboration of 975 customers.
• Constructed secure access paths to suites of information (e.g., link pages) to facilitate access by end-users.
• Develop an understanding of the needs and requirements of information end-users.
• Design, build, implement, and maintain a knowledge management framework that provides end-users access to the organization’s intellectual capital.
• Promote knowledge sharing between information owners/users through an organization’s operational processes and systems.
• Design group policies and access control lists to ensure compatibility with organizational standards, business rules, and needs.

Supervised 28 personnel to coordinate the deployment of XXX personnel and cargo. Ensured XXX personnel were properly trained and equipped. Oversaw required documentation and travel arrangements in a high-stress level environment.

• Managed and planned for logistics policies, objectives, and initiatives.
• Oversaw digital transformation, moved processes into Microsoft Teams.
• Optimized workflow and trained employees. Managed inventory and record keeping, monitored budget.
• Responded and resolve complaints and problems associated with travel and shipping of military equpiment and personnel.
• Knowledge of classification and control markings standards, policies and procedures.

Principal advisor to the CEO regarding welfare, morale, and readiness of 41 employees. Assisted the Chief Operating Officer in overseeing the daily operations of the organization. Aided in developing and implementing strategies, policies, and procedures. Managed the budget and resources, and ensured that the organization met its goals and objectives.

• Provide expert insight into people and organizational issues by translating business strategies and into appropriate HR and organizational actions. Provide counsel to leadership team in areas of employee relations, employee performance, employement law, HR policies, procedures, and processes. Ensure successful implementation of initiatives that support strategies. Recommend and develop clear, actionable steps in support of overall business strategy.
• Acquire and manage the necessary resources, including leadership support, financial resources, and key security personnel, to support information technology (IT) security goals and objectives and reduce overall organizational risk.
• Acquire necessary resources, including financial resources, to conduct an effective enterprise continuity of operations program.
• Advise senior management (e.g., CIO) on cost/benefit analysis of information security programs, policies, processes, systems, and elements.
• Develop and maintain strategic plans. Communicate the value of information technology (IT) security throughout all levels of the organization stakeholders. Lead and oversee information security budget, staffing, and contracting.
• Promote awareness of security issues among management and ensure sound security principles are reflected in the organization’s vision and goals.
• Coordinate with organizational manpower stakeholders to ensure appropriate allocation and distribution of human capital assets.
• Knowledge of classification and control markings standards, policies and procedures.

Expertise in maintaining and repairing IT systems on 14 $165 million EC-130H Compass Call electronic warfare aircraft. Proven ability to troubleshoot and repair 21 computer systems, 3 networks, and 2 mil-spec data links in a fast-paced environment. Communicated plan of action and risks with key mission stakeholders.

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, virtual machines, and all configurations.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Operate master consoles and KVMs to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
• Maintain baseline system security according to organizational policies.
• Manage accounts, network rights, and access to systems and equipment.
• Manage system/server resources including performance, capacity, availability, serviceability, and recoverability.
• Monitor and maintain system/server configuration. Perform repairs on faulty system/server hardware. Troubleshoot hardware/software interface and interoperability problems.
• Knowledge of classification and control markings standards, policies and procedures.
• Knowledge of concepts, terminology, and operations of a wide range of communications media (computer and telephone networks, satellite, fiber, wireless).
• Knowledge of physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage).

Coordinated with senior management and employees to identify training needs and create training materials. Delivered training sessions and tracked the effectiveness of training programs. Recommened training improvement programs based on feedback.

• Led a 36 member team - automated training reports saving over 300 hours/year
• Analyzed training needs - developed new training programs and improved existing programs
• Conferred with management to identify training needs based on projected changes
• Ensured training goals met for 186 personnel
• Implemented Kanban task management system
• Implemented cloud-based workflow utilizing Microsoft Teams, SharePoint, and OneDrive; enabled remote-work, data loss prevention (DLP), and Role-Based Access Controls (RBAC)

Directly supervised 14 members. Communicated USAF airspace requirements to the South Korean Air Force.

• Synchronized USAF flying operations with South Korean Air Force
• Tracked daily flight requirements - maximized airspace utilization
• Guided US Air Force’s $171 million flying program - enabled over 21,000 flights
• Organized 46 working groups between 9 US agencies and South Korea
• Knowledge of classification and control markings standards, policies and procedures.

Supervised all aspects of IT systems upgrades and acquisitions for the $244.4 million E-8C Joint Surveillance Target Attack Radar System (JSTARS) command and control aircraft. Assisted production of Total Systems Support Responsibility (TSSR) for the E-8C with Air Force Life Cycle Management Center (AFLCMC) utilizing FedRAMP, classification guides, and the National Industrial Security Program Operating Manual (NISPOM). Developing and coordinating program acquisition planning, support documentation and program rating. Responsible for managing quality assurance and logistic support, providing recommendations of best practices involved in acquisition program management and identifying potential improvement for processes used in the internal acquisition program. Assessing progress of assigned projects or programs and keeping records of schedules, cost estimates and performance supportability, providing input during source selection, monitoring contractor’s acquisition development up to production and deployment, planning and coordinating activities of logistics, data management and other activities of functional specialists, evaluating program progress, reviewing progress of contractors, taking actions to approve contracts, budgets, terms and other conditions related to the contractor, and ensuring maintenance of documentation.

• Co-authored requirements documents; Capability Development and Capability Production Documents (CDD & CPD) and AF Forms 1067s.
• Coordinated acquisition and integrated $10 million server upgrades across 16 aircraft.
• Installed experimental tactical data link (TDL) on aircraft. Configured antennas to be able to have a proper line of site for communications. Reconfigured Master Test Procedures (MTP) to configure TDL. Changed the way combat planners utilize war assets.
• Ensure that all acquisitions, procurements, and outsourcing efforts address information security requirements consistent with organization goals.
• Assess all the configuration management (change configuration/release management) processes.
• Establish acceptable limits for the software application, network, or system.
• Perform security reviews, identify gaps in security architecture, and develop a security risk management plan.
• Perform security reviews and identify security gaps in security architecture resulting in recommendations for inclusion in the risk mitigation strategy.
• Plan and conduct security authorization reviews and assurance case development for initial installation of systems and networks.
• Provide input to the Risk Management Framework process activities and related documentation (e.g., system life-cycle support plans, concept of operations, operational procedures, and maintenance training materials).
• Verify that application software/network/system security postures are implemented as stated, document deviations, and recommend required actions to correct those deviations.
• Participate in the development or modification of the computer environment cybersecurity program plans and requirements.
• Knowledge of classification and control markings standards, policies and procedures.
• Knowledge of concepts, terminology, and operations of a wide range of communications media (computer and telephone networks, satellite, fiber, wireless).
• Knowledge of physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage).

Analyze training needs to develop new training programs or modify and improve existing programs. Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement. Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.

• Compiled 7,650 training requirements for 5 departments into a single report, identified 3 critical training deficiencies, and advised senior management on corrective actions.
• Review training documentation (e.g., Course Content Documents [CCD], lesson plans, student texts, examinations, Schedules of Instruction [SOI], and course descriptions).
• Develop new or identify existing awareness and training materials that are appropriate for intended audiences.
• Develop or assist in the development of grading and proficiency standards.
• Develop or assist in the development of learning objectives and goals.
• Develop or assist in the development of on-the-job training materials or programs.

Documented the performance of 209 aircrew members. Coordinated and facilitated standardization and evaluation processes. Worked with team members to ensure performance evaluations were conducted in a fair, impartial, and objective manner. Analyze training needs to develop new training programs or modify and improve existing programs. Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement. Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.

• Maintained a physical policy and compliance library of over 325 documents, ensuring that they were up-to-date, accurate, and accessible to 209 employees.
• Developed and implemented a Microsoft SharePoint compliance library with 1,657 files, 351 folders, and 152 links, providing quick access to 209 organization members.
• Led a 3-member team to review 204 flight evaluation records, discovered and corrected 104 discrepancies, and restored the unit’s compliance with enterprise regulations.
• Initiated and implemented a self-inspection compliance checklist, correcting 148 Microsoft Access database errors that improved 300 reports.
• Administered semi-annual performance exams to 204 members and completed the exams 20% faster than organizational standards.
• Evaluate the effectiveness and comprehensiveness of existing training programs.
• Provide expertise to the development of measures of effectiveness and measures of performance.
• Knowledge of human-computer interaction principles.
• Knowledge of concepts, terminology, and operations of a wide range of communications media (computer and telephone networks, satellite, fiber, wireless)
• Knowledge of classification and control markings standards, policies and procedures.

Verified compliance of junior administrators on computer and network operations aligned with STIGs and organizational policies. Maintained smooth operation of multi-user computer systems, including coordination with network hardware vendors. Interacts with users and evaluates vendor products. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery. Develops and monitors policies and standards for allocation related to the use of computing resources. Ancillary duties may include setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software and allocating mass storage space. Provides technical leadership to junior administrators through knowledge sharing of computer networking concepts, protocols, network security, system administration concepts, and risk management processes.

• Isolated and fixed faults in the forward antenna control channel computer systems and rear antenna motor in-flight during fast-paced operations, restored 12 hours of scheduled radar coverage.
• Discovered a closed port on a firewall and reconfigured the settings on 3 firewalls to restore communication between airborne and ground IT systems.
• Trained 20 junior administrators on new computer systems and software that increased aircraft capabilities.
• Directly supervised 6 junior administrators, identified a database error that prevented computer systems from loading, developed a plan, and corrected the error and database to restore system operations.
• Provide advice on project costs, design concepts, or design changes.
• Develop a system security context, a preliminary system security Concept of Operations (CONOPS), and define baseline system security requirements in accordance with applicable cybersecurity requirements.
• Capture and integrate essential system capabilities or business functions required for partial or full system restoration after a catastrophic failure event.
• Translate proposed capabilities into technical requirements.
• Acquire and manage the necessary resources, including leadership support, financial resources, and key security personnel, to support information technology (IT) security goals and objectives and reduce overall organizational risk.
• Communicate the value of information technology (IT) security throughout all levels of the organization stakeholders.
• Ensure that security improvement actions are evaluated, validated, and implemented as required.
• Lead and align information technology (IT) security priorities with the security strategy.
• Participate in the development or modification of the computer environment cybersecurity program plans and requirements.
• Knowledge of classification and control markings standards, policies and procedures.
• Knowledge of concepts, terminology, and operations of a wide range of communications media (computer and telephone networks, satellite, fiber, wireless).
• Knowledge of physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage).

Prepared, distributed, and maintained plans, instructions, guidance, and standards concerning the security of classified military network systems. Protected computer systems from unauthorized access, use, modification, or destruction. Communicated security risks to senior leadership.

• Managed an information assurance program and educated 240 members on DoD security policies and procedures.
• Transferred 100 floppy disk drives from the old computers into new computers during tech refresh, saving the organization $1,300.
• Managed $436 thousand IT budget and 535 computer systems
• Secured 535 computer systems and managed $436 thousand IT budget
• Developed a comprehensive plan for the reorganization of five offices, implemented security measures for over 1,000 feet of LAN and phone cables to protect sensitive data.
• Prepare, distribute, and maintain plans, instructions, guidance, and standard operating procedures concerning the security of network system(s) operations.
• Recognize a possible security violation and take appropriate action to report the incident, as required.
• Recommend resource allocations required to securely operate and maintain an organization’s cybersecurity requirements.
• Oversee policy standards and implementation strategies to ensure procedures and guidelines comply with cybersecurity policies.
• Identify security requirements specific to an information technology (IT) system in all phases of the system life cycle.
• Continuously validate the organization against policies/guidelines/procedures/regulations/laws to ensure compliance.
• Knowledge of classification and control markings standards, policies and procedures.
• Knowledge of concepts, terminology, and operations of a wide range of communications media (computer and telephone networks, satellite, fiber, wireless).
• Knowledge of physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage).

Oversaw a $196 thousand budget for travel, uniforms, and general purchases.

• Developed and managed cost estimates for a variety of projects, including facility construction, furniture upgrade, and IT.
• Negotiated contracts with vendors to secure the best possible prices.
• Sourced and purchased goods and services for a variety of departments, including operations, IT, and travel.
• Saved companies millions of dollars by negotiating better prices and sourcing more cost-effective goods and services.
• Worked independently and as part of a team to meet deadlines and achieve goals.
• Received numerous awards and commendations for outstanding performance.
• Implemented a change to the mode of ground travel that saved the organization $1,755 annually.
• Reviewed and approved 21 travel requests; utilized cost comparisons that saved $2,700 and eliminated a two-week backlog.

Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use

• Knowledge of classification and control markings standards, policies and procedures.
• Knowledge of concepts, terminology, and operations of a wide range of communications media (computer and telephone networks, satellite, fiber, wireless).
• Knowledge of physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage).

Learn military and leadership principles. Complete technical school geared towards maintaining, troubleshooting, and fixing IT systems. Covered electronic principles, networks, data links, radios, software, and hardware.

• Learned basic principles and methodologies of radar, voice communications, and electronic data.
• Mastered networking protocols and troubleshooting techniques.

• Greeted and served customers in a friendly and efficient manner.
• Prepared and cooked food according to McDonald’s standards.
• Cleaned and maintained the restaurant to ensure a sanitary environment.
• Resolved customer complaints in a timely and professional manner.
• Received numerous compliments from customers for outstanding service.
• Ensured proper storage and handling of food.
• Maintained equipment such as oven and grill in proper condition.
• Worked well under pressure and was able to meet deadlines.
• Was a team player and was able to work well with others.
• Was able to solve problems and was proactive in finding solutions.